U.K. WARRANTY
All "completed" Warranty Registration paperwork, Installation paperwork and
photos must be returned to Crystal Enterprises Ltd as per our "T&C`s".
3 years parts and labour warranty for whole machine for UK mainland on "Manufacturer fault ONLY".
Click for FULL WARRANTY- Terms and Conditions
5 year Titanium heat exchanger warranty on "Manufacturer fault ONLY".
It is important to keep water balance parameters and Chlorine optimal, so as not to degrade the heat exchanger,
as this will void the warranty.
Click for FULL WARRANTY- Terms and Conditions
5 year compressor warranty on "Manufacturer fault ONLY".
The use of the wrong size of connection cable or cable extension will void the warranty.
Click for FULL WARRANTY- Terms and Conditions
International Warranty: -
All "completed" Warranty Registration paperwork, Installation paperwork and
photos must be returned to Crystal Enterprises Ltd as per our "T&C`s".
The 3 year warranty, on "Manufacturer fault ONLY", covers the supply and shipping of replacement spare parts to a UK address only.
The 5 year Heat Exchanger and Compressor warranty, on "Manufacturer fault ONLY", covers the supply
and shipping of replacement spare parts to a UK address only.
If spare parts are required to be sent for a heat pump outside the UK, the parts will be
sent free of charge to a UK address only.
It is important to keep water balance parameters and Chlorine optimal, so as not to degrade the heat exchanger,
as this will void the warranty.
The use of the wrong size of connection cable or cable extension will void the warranty.
If parts are to be shipped outside the UK, the customer pays the international shipping cost for the parts.
Labour may be covered internationally if the customer returns the unit to Crystal Enterprises Ltd
with all international shipping costs, including return to customer paid for by the customer.
If an International customer so chooses they can supply their own engineer locally at their own cost.
Click for FULL WARRANTY- Terms and Conditions
Please see below for a full list of specifications on this model: -

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